Welcome to Douli. These Terms of Service ("Terms") govern your use of our platform to find, book, and consult with independent domain experts. By creating an account or booking a session, you agree to these Terms.
1. The Douli Platform Role
Douli acts strictly as a technology venue to connect you ("The Client") with independent professionals ("Experts").
2. No Professional Advice Warranty
While we vet Experts for credentials and identity, Douli does not guarantee the accuracy, completeness, or safety of any specific advice given during a session.
For Medical/Legal Domains: Information provided by Experts is for educational and informational purposes only and does not establish a doctor-patient or attorney-client relationship with the Platform. Always seek the advice of your local physician or qualified provider for medical emergencies.
3. Booking & Payments
Pay-As-You-Go: Services are billed in 15-minute increments unless a fixed-price package is selected.
- Authorization: Upon booking, a temporary hold may be placed on your payment method.
- Final Charge: You will be charged immediately upon the conclusion of the session based on the actual duration.
- Minimums: All calls are subject to a minimum charge equivalent to 15 minutes of the Expert's rate.
4. Cancellation & Refunds
We respect the time of our Experts.
- More than 24 hours notice: Full refund.
- Less than 24 hours notice: 50% cancellation fee.
- No-Show: If you miss a scheduled call, you forfeit the full fee for the booked time.
Disputes: If you are dissatisfied with a session due to technical issues or Expert conduct, you must report it within 24 hours to receive a credit.
5. User Conduct
You agree to treat all Experts with respect. Harassment, abusive language, or inappropriate requests will result in immediate account termination.
6. Limitation of Liability
To the maximum extent permitted by law, Douli shall not be liable for any damages arising from your use of the platform or reliance on advice provided by an Expert.