At Douli, we believe trust is the foundation of our network. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to offer or receive expert services.
1. Information We Collect
We collect information to facilitate connections and process payments.
- Account Data: Name, email address, phone number, and professional credentials (for Experts).
- Transaction Data: Session history, duration, and payment details (processed securely via our payment provider).
- Communication Data: We facilitate video and audio calls. While we log technical metadata (time, duration), we do not record the content of your video sessions without explicit consent from both parties.
2. How We Use Your Data
We use your data strictly to operate and improve the Douli marketplace:
- Matching: To recommend relevant Experts to Clients based on search queries and availability.
- Billing: To calculate fees and issue payouts to Partners.
- Safety: To verify identities and prevent fraud or harassment on the platform.
3. Information Sharing
Douli is not in the business of selling your data. We only share information in the following contexts:
Service Providers: We use trusted third parties for payment processing (e.g., Stripe), ID verification, and cloud hosting. They are contractually obligated to protect your data.
4. Data Security
We implement industry-standard security measures, including encryption in transit (TLS) and at rest, to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Export your data in a portable format.
To exercise these rights, please contact our Data Protection Officer at privacy@douli.com.
6. Cookies & Tracking
We use essential cookies to keep you logged in and functional cookies to remember your preferences (such as time zone settings). We do not use third-party tracking cookies for cross-site advertising.